Privacy policy

PRIVACY POLICY — THE LITTLE PIONEERS 

At The Little Pioneers (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, or interact with our services.

1. Personal Information We Collect
We may collect personal information that you provide directly to us or that is automatically collected when you interact with our website.
Information you provide:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (processed securely by Shopify’s payment gateways)
  • Order history
  • Account login details
  • Messages or enquiries submitted through our contact forms
  • Any information provided when subscribing to marketing communications
Information collected automatically:
When you visit our website, Shopify automatically collects:
  • Device information (IP address, browser type, operating system)
  • Cookies and tracking data
  • Browsing behaviour (pages viewed, time spent on pages)
  • Referrer information
Payment Information
We do not store full credit card details. All payment information is processed securely via Shopify Payments, PayPal, or other trusted third-party providers.

2. How We Use Your Personal Information
We use your information to:
  • Process and fulfil orders
  • Communicate with you about your order, delivery and customer support
  • Send marketing updates, promotions and early access offers (you may unsubscribe at any time)
  • Improve and personalise your shopping experience
  • Operate and optimise our website and services
  • Detect and prevent fraudulent activity
  • Comply with legal obligations
3. Marketing Communications
With your consent, we may send you marketing emails and promotions, including:
  • Product launches
  • Special offers
  • Early access notifications
  • Updates about The Little Pioneers
You may unsubscribe from any email at any time by clicking the “unsubscribe” link or contacting us.
All marketing practices comply with the Spam Act 2003 (Cth).

4. Cookies & Tracking Technologies
Our website uses cookies to provide a smoother browsing experience.
Cookies help us:
  • Recognise returning visitors
  • Save your cart items
  • Understand store traffic and behaviour
  • Improve website performance
You can disable cookies through your browser settings, but some features may not work properly.

5. How We Share Your Personal Information
We may share your information with the following parties:
Shopify
Our store is hosted on Shopify, which processes your personal information in accordance with its own Privacy Policy: https://www.shopify.com/legal/privacy
Service Providers
We may share limited information with trusted third parties who help us operate our business, such as:
  • Payment processors
  • Courier and delivery partners
  • Email marketing platforms (e.g. Klaviyo)
  • IT and website support providers
These providers only receive the information required to perform their services.
Legal Compliance
We may disclose your information if required to comply with Australian law or a legal obligation.

6. How We Store & Protect Your Information
We take reasonable steps to protect your personal information from:
  • Misuse
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure
Security measures include encryption, restricted access, secure servers, and Shopify’s built-in security features.

7. International Transfers
Some service providers (including Shopify) may store or process your information overseas.
We ensure all international transfers comply with the Australian Privacy Principles.

8. Your Rights
Under Australian Privacy Law, you have the right to:
  • Access your personal information
  • Request corrections to your information
  • Request deletion in certain circumstances
  • Opt out of marketing communications
To exercise these rights, contact us at contact@thelittlepioneers.com.au

9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of these sites and recommend reviewing their policies separately.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with the “Last updated” date.

11. Contact Us
For questions about this Privacy Policy or how we handle personal information, contact us:
:e-mail: contact@thelittlepioneers.com.au
 :round_pushpin: Woolgoolga, NSW, Australia