Privacy Policy — The Little Pioneers

Last updated: 20/08/2026

At The Little Pioneers ("we", "us", "our"), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, or interact with our services.

We ship to Australia and New Zealand. If you are in New Zealand, we handle your personal information consistently with this policy and, where it applies to us, the New Zealand Privacy Act 2020.

1. Personal information we collect

Information you provide:

• Name
• Email address
• Postal address
• Phone number
• Order history
• Account login details
• Messages or enquiries submitted through our contact forms
• Any information provided when subscribing to marketing communications

Information collected automatically:

When you visit our website, Shopify automatically collects:

• Device information (IP address, browser type, operating system)
• Cookies and tracking data
• Browsing behaviour (pages viewed, time spent on pages)
• Referrer information

Payment information

We do not collect or store full credit card details. Payment information is collected and processed directly by our payment providers, including Shopify Payments, PayPal and Afterpay.

If you choose to pay using Afterpay, your payment plan is an agreement between you and Afterpay. Afterpay collects and handles your personal information under its own privacy policy, and may carry out identity and eligibility checks. We do not receive or store your Afterpay account details.

2. How we use your personal information

We use your information to:

• Process and fulfil orders
• Communicate with you about your order, delivery and customer support
• Send marketing updates, promotions and early access offers (you may unsubscribe at any time)
• Improve and personalise your shopping experience
• Operate and optimise our website and services
• Detect and prevent fraudulent activity
• Comply with legal obligations

3. Marketing communications

With your consent, we may send you marketing emails and promotions, including product launches, special offers, early access notifications and updates about The Little Pioneers.

You may unsubscribe from any email at any time by clicking the "unsubscribe" link or by contacting us.

All marketing practices comply with the Spam Act 2003 (Cth).

4. Cookies and tracking technologies

Our website uses cookies to provide a smoother browsing experience. Cookies help us recognise returning visitors, save your cart items, understand store traffic and behaviour, and improve website performance.

You can disable cookies through your browser settings, but some features may not work properly.

5. How we share your personal information

Shopify

Our store is hosted on Shopify, which processes your personal information in accordance with its own privacy policy: https://www.shopify.com/legal/privacy

Payment providers

We share the information needed to process your payment with Shopify Payments, PayPal and Afterpay. Each handles your information under its own privacy policy.

Service providers

We may share limited information with trusted third parties who help us operate our business, including:

• Payment providers, including Afterpay
• Courier and delivery partners
• Our email marketing platform, Omnisend
• IT and website support providers

These providers only receive the information required to perform their services.

Legal compliance

We may disclose your information if required to comply with Australian law or a legal obligation.

6. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. Security measures include encryption, restricted access, secure servers, and Shopify's built-in security features.

We retain your personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

7. Overseas disclosure

Some of our service providers store or process personal information outside Australia. This includes Shopify (Canada and the United States), Afterpay (United States), and Omnisend (European Union and United States).

Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with the Australian Privacy Principles.

8. Your rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request corrections to that information
• Request deletion in certain circumstances
• Opt out of marketing communications

To exercise these rights, contact us at contact@thelittlepioneers.com.au. We will respond within a reasonable period, generally within 30 days.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at contact@thelittlepioneers.com.au with details of your concern.

We will acknowledge your complaint and aim to respond within 30 days. If we need longer, we will let you know why.

If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner:

• Website: https://www.oaic.gov.au
• Phone: 1300 363 992

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and recommend reviewing their policies separately.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact us

For questions about this Privacy Policy or how we handle personal information:

contact@thelittlepioneers.com.au

Woolgoolga, NSW, Australia