shipping & returns
🚚 Shipping Information
We ship Australia-wide with trusted carriers.
We will attempt to dispatch your goods via Australia Post within 1-2 working days.
Standard Delivery:
In normal circumstances please expect delivery within 5-10 Business Days (excluding weekends). For delivery to more remote areas and to WA please allow up to 5 extra days for delivery
Express Delivery:
If you live in a capital city delivery is normally next business day (once packed and sent). Usual Express Delivery times are 3-6 Business Days. Delivery to Western Australia can take up to 5 extra Business Days from New South Wales. Delivery may take longer if you live in a rural area. Please see Australia Post website for estimated delivery times
🏡 Free Local Pickup
We offer free local pickup for customers in Woolgoolga, NSW.
Local pickup will appear as an option at checkout.
Once your order is ready, you’ll receive an email with collection details and the pickup address.
Please wait for confirmation before arriving.
How does Shipping Protection work?
We pack your order with love and care, but once it leaves us, it’s in the hands of the courier — and sometimes things don’t go to plan.
To give you peace of mind, we offer Shipping Protection at checkout. It’s a quick and easy way to ensure your order is covered if it’s lost or damaged in transit. This isn’t insurance — just a simple, stress-free way to get support fast.
If your parcel arrives damaged, send us a few clear photos of the packaging and items with your order number, and we’ll fast-track a replacement or offer store credit via our email contact@thelittlepioneers.com.au
If your parcel goes missing during transit, we’ll assess the situation promptly and provide a resolution — no need to wait weeks for courier investigations.
Without Shipping Protection, we’ll still do our best to help, but we’ll need to follow standard courier processes, which can take time.
🔄 Returns & Refunds
We offer a 30-day return policy (conditions apply).
Items must be unused and in original packaging for a refund.
If your item arrives damaged, please contact us within 48 hours with photos for a replacement.